Refund policy
This Refund Policy applies only to users who purchase or avail services through the Conslto platform ("Platform"). It does not apply to consultants, experts, mentors, or professionals providing services through the Platform.
This Policy should be read together with the Platform's Terms of Service and Privacy Policy.
Payment Terms
The applicable service fees, pricing, and available payment methods will be displayed before checkout. Payments are securely processed through authorized third-party payment gateways. By making a payment, you agree to the terms and policies of the respective payment provider.
Users may contact their bank, card issuer, or payment provider regarding chargebacks, recurring payments, or transaction disputes.
Non-Refundable Services
Once a consultation request has been accepted, assigned, scheduled, started, completed, or delivered by a consultant, the service shall be considered rendered and no refund shall be issued.
Refunds will not be provided for:
- Completed consultations
- Connected audio or video calls
- Active chat consultations
- Missed appointments caused by the user's unavailability
- User dissatisfaction with advice, recommendations, opinions, or consultation outcomes
- Incorrect information submitted by the user
- Delays caused by the user
Cancellation Before Service Delivery
Users may request cancellation before a consultation has started or before a consultant has accepted the request.
Where applicable, cancellation requests should be submitted within 1 hour of payment. Approval of any refund remains solely at the discretion of Conslto.
Technical Issues
Refund requests may be considered in the following situations:
- Consultation could not be completed due to platform-related technical issues.
- Audio or video quality was severely affected due to technical failures.
- Calls were disconnected repeatedly due to platform server issues.
- The consultant failed to join the scheduled consultation session.
Each request will be reviewed individually by the Conslto support team.
Duplicate Payments
If a user is charged multiple times for the same consultation due to a technical error, duplicate payments will be refunded after verification.
Before making another payment, users should verify whether the previous transaction was successfully debited from their account.
Platform-Initiated Cancellations
Conslto reserves the right to refuse or cancel any order or booking due to:
- Consultant unavailability
- Technical errors
- Pricing inaccuracies
- Fraud prevention measures
- Violations of Platform policies
If a booking is cancelled by Conslto after payment has been received, the paid amount will be refunded to the original payment method.
Consultation Quality Review
When requesting a refund, the user authorizes Conslto's quality assurance team to review relevant consultation records, chat transcripts, call logs, and other necessary information solely for refund assessment and dispute resolution.
Conslto may issue full, partial, or no refund based on its investigation and internal quality standards.
Limitation of Responsibility
Conslto provides a platform that connects users with independent consultants across various categories, including business, career, legal, financial, wellness, education, startup, and technology consulting.
Consultations are provided by independent professionals. Conslto does not guarantee:
- Specific results or outcomes
- Accuracy of advice
- Business success
- Financial returns
- Career advancement
- Legal outcomes
- Health improvements
Refunds will not be granted solely because a user disagrees with or is dissatisfied with a consultant's opinion, guidance, recommendation, or advice.
Refund Processing
Approved refunds will be credited to the original payment method used for the transaction.
Refunds are generally processed within 7–10 business days, subject to banking and payment gateway timelines.
Contact Us
For refund-related requests or questions, please contact:
Email: support@conslto.com
Grievance Officer
For complaints, disputes, or escalation regarding refunds, users may contact:
Conslto Support Team
Email: support@conslto.com
Conslto reserves the right to modify this Refund Policy at any time. Any changes will become effective immediately upon publication on the Platform.